Support Information

Telephone support for Media-X products is provided as per your contract agreement. We do not offer technical support for users without a current support agreement. Please click below for the support details of your license type. If you do not have a current support agreement, please click sales@media-x.com.

Single user and site based licenses

District licenses

Server Status

Having problems with MxWeb? Check the server status page to see if there is any scheduled maintenance or known issues being reported.

Get Help

If you have a current support contract and have a problem that you can't resolve by consulting the online resources, please submit an online support request.

Knowledge Base

Before contacting a technical support representative, try searching for a solution to your problem in our knowledge base. The knowledge base provides the answers to a wide variety of issues.

Online Resources

Visit the Online Resources section to obtain downloads, printable information and tutorials for Media-X products. This section will be updated with new information from time to time, so keep checking back! If you have questions or suggestions, feel free to email us at info@media-x.com.

Training

We are excited to provide new training opportunities for teachers and administrators. Choose between on-site or virtual training. Click here to find out more information about training options at Media-X Systems.

If you'd like to request more information, there is a request form you can fill out in the Contact Us section.